If you need to cancel before your vehicle is delivered, we'll issue a refund. After your vehicle arrives, you'll have a 14-day cooling-off period during which you can return the vehicle for a refund.
Exercising your right to cancel your purchase of the vehicle involves the following steps:
The vehicle you return must be in the same condition as it was when we handed it over to you - meaning, the same technical state, with the interior, exterior, and mechanics free from any damage. After you notify us of your intention to cancel the agreement, we will arrange a mutually agreeable date and time, within 14 calendar days, for the collection or return of your vehicle. Please note that any processing fees such as bank or transaction charges will be deducted from the refund amount. Upon return, we will inspect your vehicle, and we reserve the right to reduce your refund by any amount needed to restore the vehicle to the state it was in at delivery if there are any discrepancies. You will be responsible for all costs incurred in returning the vehicle to us. All documentation given with your vehicle at delivery should also be returned. If any documents are missing, we may deduct the cost of replacing these from your refund. You are responsible for maintaining insurance and applicable road tax up until the vehicle is returned. Any obligations or liabilities linked to the use of vehicle that arose while it was in your possession are also your responsibility. We may deduct any costs we incur relating to these matters. This cancellation right applies only to private retail customers (consumers). Business customers are not eligible for cancellation rights under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulation 2013.