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Frequently Asked Questions

The answers you seek

Couldn't find what you are looking for? Write us at our customer service anytime, and we will get back to you shortly.

  • Why the name Dogood Motors?
    Well, other companies have already taken all the names of iconic people in electricity. So we have to do something different. That's why we chose the weirdest name possible to be memorable, and it's working! We do make some good vehicles, though.
  • What level of vehicle configuration do you offer?
    The ZERO isn't just a vehicle; it's a promise of no compromises! We've packed everything you need right into the standard model – because you deserve it all without having to choose or compromise!
  • What are the technical specs of the Zero?
    Size: 2500 mm Length, 1202 mm Width, 1625 Height. Motor Power: 2.2 kW Battery type: Lithium-Ion Battery Range(WMTC): 50.3 Miles (81 Km) Top Speed: 28 Mph (45 Kmh) Standard Features: Sunroof, Remote Key, One-button start, Reverse Camera, LED Lights, LCD Screen, Speaker, Radio, and Bluetooth connectivity.
  • What is the range of the Zero?
    Adventure more, worry less! The ZERO offers a fantastic range of 50.3 miles / 81 kilometers (WMTC Test), perfect for your daily journeys and then some!
  • Does the Zero have any connectivity?
    Absolutely! The ZERO keeps you seamlessly connected to your world in every drive with its Bluetooth.
  • How many passengers can fit into a Zero?
    The ZERO comfortably welcomes two adults and a toddler or a dog, making every trip a shared joy.
  • What type of battery do you use?
    Powering your journeys with responsibility, we use efficient Lithium batteries – because we care about both performance and the planet.
  • What is the body made of?
    Light, strong, and sleek – that's the Aluminium body of the ZERO. Curious why we chose Aluminium? Dive into the details and discover the genius behind the design.
  • Can I register my vehicle for my business?
    Absolutely yes! It’s a smart move to add sustainability and cost efficiency to your business!
  • What is the ZERO? Is it a car?
    According to UK and EU laws, the ZERO is an L6E light electric quadricycle.
  • Where can I drive The Zero?
    The ZERO is your passport to almost every road – from bustling city streets to peaceful country lanes. Just steer clear of motorways and high-speed expressways, and you're good to go!
  • Do I have to pay for the Congestion Charge or ULEZ?
    Go electric, go green, go free! The 100% electric ZERO enjoys a free pass from the Congestion Charge and ULEZ. So you can drive through the city with a clean, green conscience.
  • Is The Zero suitable for driving on hilly roads?
    The Zero's motor power is optimized for efficient city driving, and while it can handle moderate inclines with ease, it may face limitations on steeper hilly roads. The vehicle's performance and acceleration may be affected when encountering significant gradients, which could result in reduced speed and potential strain on the motor.
  • Does The Zero need an MOT?
    Yes, your vehicle will require an MOT. It is tested in class 4.
  • How to order The Zero?
    Online Ordering: Order without leaving your house. It’s an easy and one-click journey to order your vehicle online. You can easily manage your title and registration and schedule delivery — all online. Orders can be placed through our website's "Order Now" section. Confirmation of your order and delivery date will be communicated via email.
  • Do you support vehicle titling and registration?
    Yes, we can help you with titling and registration. Just write to us, and we will handle the title and registration process on your behalf as part of your digital purchasing experience. You can register the vehicle for yourself, a business, or someone else.
  • What is the cancellation policy?
    We understand that life can be unpredictable, and sometimes decisions need to be re-evaluated. That's why we offer a flexible cancellation policy. From the moment you place your order for your Zero, you have full peace of mind. If you need to cancel before your vehicle is delivered, we'll issue a refund! Even after your vehicle arrives, you'll have a generous 14-day grace period during which you can return the vehicle for a refund if it doesn't meet your expectations. It's our way of ensuring that you're completely satisfied with your purchase!
  • Are there any other fees and taxes in addition to the purchase price?
    No hidden costs, just transparent, upfront pricing. You'll only have a DVLA First registration fee (£55), a number plates fee (£30), and a delivery fee.
  • How will I be informed about the progress of my order?
    We will keep you updated about the status of your order via email. In addition, you can contact our dedicated customer service anytime.
  • I did not receive the confirmation email for my order. What should I do?
    Take a peek in your junk/spam folder. Still missing? No worries, just reach out to our customer service on our website, and we’ll sort it out.
  • Can I order for my fleet?
    We are happy to receive inquiries from fleet customers by our customer service on our website and our fleet sales team will be in touch promptly to discuss your needs and how the ZERO can be a game-changer for your business.
  • How does delivery work?
    We can deliver your vehicle anywhere you want, inside or outside the city! The vehicle will be delivered to your address with a fee anywhere in the UK!
  • Can I change the delivery address after ordering?
    Change of plans? No problem! You can update the final delivery address to suit your convenience. We're all about making your journey as flexible as you need it to be.
  • How do I charge the battery?
    You can charge your ZERO like your smartphone! Your vehicle comes with a Type 1 charger, equipped with a standard UK plug. Charging is as easy as plugging in a household appliance – no special equipment needed. Just plug in your vehicle like any other electronic!
  • What is the type of the charger?
    Type 1 with standard UK plug.
  • How much does it cost to charge the Zero?
    Imagine powering up your vehicle for £1. Well, with the ZERO, that's all it takes to get a full charge – efficiency and economy in perfect harmony!
  • How long does it take to charge the battery?
    It takes just 6-8 hours for a full charge, making it the perfect routine for your sleep cycle and your drive cycle.
  • Where can I charge?
    Charge your ZERO with ease using any standard home-type outlet. No need for fancy setups; your regular plug points are all you need to power your journeys. You can also charge your vehicle at any public or private charger with a simple Type 2 to UK 3 Pin adapter.
  • Can I use a 120V outlet to charge my vehicle?
    Yes, you can use a 120V outlet to charge your vehicle.
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